Help Centre

Tracking Your Order

We have recently made changes to our site to ensure you have the best shopping experience possible! With these changes, you will not be able to access any account or order information for orders placed prior to October 21, 2020.

We apologize for any inconvenience this may cause. If you have questions regarding an order placed prior to this date, please reach out to our Customer Service Team and they will be able to assist you.  

For any order placed after October 21, 2020, you can at any time log into your account on our site and review your current order status as well as the tracking information if your order is eligible for tracking.

Once your order ships from our facility you will receive a confirmation email. Depending on the method and destination of your order will determine if your shipping confirmation contains tracking.

Please Note: If your order includes a personalised item, this may add an additional 3 working days to your processing timeframe. Regardless of which delivery method you selected at the time of checkout, we will still need an additional 3 days to process your personalisation.

Customs and Duty

Unless otherwise stated, all items are shipped from the EU and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are unable to control these charges, nor can we advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due, our carrier will contact you to arrange payment or you will receive a request for payment from your delivery provider.

We advise that you check any customs formalities or import charges applicable in the country of delivery before ordering products to be delivered there.

Different Stock Availability: If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders: Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

  • Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

  • Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.

  • Personalised Items: Items requiring personalisation for example with additional name, numbering and badges added may take an extra 3 days before they are ready to be despatched.